Customer support
Help centre
Find concise answers about selecting a service, preparing a request, creating an order, adding funds, payment verification, account access, and continuing into delivery.
01How do I choose a service?
Conversation inside communities: Seeding AI. Film, imagery and creative: Production AI. Creators and KOLs: Booking AI. Your own channels posting steadily: Content & Design AI. Paid media that moves the number: Digital Ads AI. One campaign across every channel: Branding & IMC 360°. Not sure yet: send a request and receive a proposal within 48 hours.
02How soon does the proposal arrive?
Within 48 hours of a complete request.
03How is the investment set?
Through a proposal. Every brand carries its own question, so every brief receives its own proposal, with scope, timeline and investment set out within 48 hours.
04Is content approved before posting?
Yes. You approve on a shared sheet first. If you are busy, we remind you after 48 hours and again 24 hours later; with still no reply, the batch counts as approved so the schedule holds. Delivered work carries a 30-day warranty from approval.
05Where do I follow progress?
Every delivery comes with an acceptance sheet: date, group, link and status for each unit.
06Can I pause or change a package?
Yes. Send a new request from your account, or email work@yourpost.ai, to adjust scope.
07When is an order created?
Only after the order request succeeds and a durable order ID is returned.
08When does my balance change?
Available balance changes only after the payment reference is verified.
09Can I get an invoice?
Yes. Invoices are issued by our contracting entity, LEADVIEW CO., LTD; contracts are signed on the agreed scope.
