Content policy

What we take on

Community discussion and brand channel care for lawful products and services. Every post and comment is written for your brand, reviewed with you, and goes live once you approve it (if you are busy, after two reminders).

Content you supply

Copy you write yourself goes through the same review. If it falls under the list below, we tell you what needs to change before anything is posted.

Declined or held

• Declined
  Anything illegal

  Scams, gambling and betting, banned goods and services.

• Declined
  Impersonation

  Impersonating a public authority, a real person or organisation, or another brand.

• Declined
  Attacking others

  Staged bad reviews, smears against competitors, insults or harassment.

• Declined
  Misleading claims

  Promised cures, guaranteed profits, or product claims the brand cannot back up with its own documents.

• Held for review
  Politics and public figures

  Held until the content and the requester's right to publish it are clear.

If a problem is found

Work on the affected content stops and we contact you on the channel you used to order. Content that breaks the law is not resumed.

Report a problem

Seen content linked to yourpost that breaks this policy, or that uses your name or brand? Send us the link.