A request is captured
Keep the conversation context with the request.
Route 02 · handoff
Customer handoff and follow-up
Define what a customer sees after asking a question: a clear request, the next owner, and a place to follow updates without repeating the context.
Send a request
An owner is clear
Make the next owner and action understandable.
The customer follows
Use the customer workspace for updates without starting again.
The other route
Explore website route