A customer asks
Organise important questions in language a customer recognises.
Route 01 · website
Website conversation route
Map the questions a visitor needs answered, the information they can provide, and the point where a team member should continue the conversation.
Send a request
Clarify the need
Collect the right context to choose the next route.
Reach the right destination
Continue to a request or the right owner when needed.
The other route
Explore handoff route